U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) Initiates Enforcement Proceeding Seeking Approximately $25 million Against Air Canada for Extreme Delays in Providing Required Refunds

Excerpt:  “When a carrier cancels or significantly changes a flight to or from the United States, the airline is responsible for providing refunds, upon request, according to U.S. law. Airlines have seven days to refund passengers from the date of the request for flights purchased with a credit card and twenty days for flights purchased with cash. . . . From March 1, 2020 to the present, OACP received, through its complaint portal, over 6,000 complaints against Air Canada from consumers who describe having been denied refunds for flights that the carrier cancelled or significantly changed.”