2024 Internal Revenue Service Data Book

Excerpt:  “The IRS provided improved levels of service during the past two filing seasons. During FY 2024, the IRS assisted taxpayers on 62.2 million occasions, up 3.2% compared to the prior fiscal year; the agency also improved its level of service and reduced call wait times. The IRS saw improvement in each of the major categories of taxpayer assistance – live telephone assistance, automated telephone assistance and assistance provided at Taxpayer Assistance Centers. The IRS’s toll-free customer service lines provided live telephone assistance to almost 20 million callers during FY 2024, up almost 11% compared to the previous year. At its Taxpayer Assistance Centers, the agency helped more than 2 million taxpayers in person, an increase of almost 26% compared to fiscal year 2023. … For the first time, revenue collected exceeded $5 trillion dollars, totaling $5.1 trillion, an increase of almost 9% compared to the prior fiscal year total of $4.7 trillion. Revenue collected by the IRS accounts for about 96% of all government funding.”