Excerpt: “This audit was initiated to assess the quality of the face-to-face service that taxpayers experienced at the Taxpayer Assistance Centers (TAC) during the 2024 Filing Season. … To assess the accuracy and quality of assistance, we made 28 unannounced site visits to TACs that offered expanded service hours. We did not receive assistance for 9 out of our 28 site visits due to various reasons, such as the TACs being closed or reaching capacity during the Saturday TXDs. … We received assistance for 19 out of our 28 site visits. However, eight of our auditors received inaccurate or incomplete answers to their tax law questions because TAC assistors did not always use available resources to assist taxpayers.”
inspector general report
(29 pages)
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