Excerpt: “In April 2023, the IRS issued a Strategic Operating Plan (SOP) identifying the highest-priority opportunities to deliver transformation changes for taxpayers using Inflation Reduction Act supplemental funding. To implement the SOP and the transformation efforts, the IRS established the Transformation and Strategy Office (TSO). In May 2024, the IRS issued an update to the SOP, which refined the transformation vision and provided priorities based on the objectives in the original SOP. We initiated this evaluation to determine whether the SOP update continues to provide a clear framework of the IRS’s plan to transform tax administration.”
inspector general report
(39 pages)
